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Graduate Assistant - Transportation & Security Services

Description of Job

Edgewood College has an immediate opportunity for a Graduate Assistant for Transportation and Security Services. This individual report directly to the Assistant Director for Security and Risk Management.


  • Provide frontline services for students, faculty, and staff requesting various transportation and security services. This includes, but is not limited to: issuing parking/shuttle permits and bus passes; serving as an expert resource on parking regulations, alternative transportation programs and security services; managing phone inquiries; and scheduling appointments
  • Assist with the supervision, training and scheduling of student worker staff including parking enforcement officers and office assistants
  • Meet with and provide information on alternative transportation and parking policies to various campus groups, individuals, new hires and prospective students
  • Assist with the parking citation and appeals process including database management, citation fees, towing and disputes
  • Assist with assessment of all transportation programs; this may include but is not limited to: conducting surveys, tracking and compiling statistics and writing narratives
  • Assist with the development and execution of marketing strategies and plans to improve participation in alternative transportation programs and encourage compliance of policies and regulations
  • Ensure and provide excellent customer service to students, faculty, staff, neighbors, parents and community members
  • Manage and maintain inventory of supplies and equipment, including parking permits and print materials
  • Maintain department website using SharePoint and Alternative Transportation tracking using campus engagement software Presence.
  • Responsible for email correspondence—responding to questions and advising, and sending out informational emails regarding parking, shuttle service, and snow emergency parking
  • Assist with the completion of special projects and reports; including drafting and proofreading
  • Process incentive requests for participants of the Shuttle Program and the Biking Program
  • Other duties as assigned

Job Qualifications

Necessary Education or Work Experience

  • Bachelor’s degree from an accredited institution
  • Admission to an Edgewood College graduate program, enrolling in both the fall and spring semesters, or enrolled in another university/college graduate program

Required Knowledge and Skills

  • Outstanding customer service skills and flexibility
  • Ability to work independently and take initiative
  • Good use of judgment and ability to adhere to policies
  • Excellent oral and written skills
  • High degree of work accuracy with attention to detail
  • The ability to handle confidential information
  • Dependability is a must

Required Technical Skills

  • Microsoft Office: Word, Excel, Publisher, and Outlook
  • Database management and data entry
  • SharePoint (will train)
  • Jenzabar (will train)
  • Presence – Campus Engagement Platform (will train)

Other Qualifications

Edgewood College, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community.

To apply:  Send a letter of application, resume, and references to:

Edgewood College

Human Resources – GATS

1000 Edgewood College Drive

Madison, WI 53711

E-mail: humanresources@edgewood.edu

Equal Opportunity Employer