Enrollment Specialist / Call Center Coordinator

DESCRIPTION OF JOB:

Edgewood College has an immediate opportunity for an undergraduate Enrollment Specialist. This individual will assist with efforts to initiate and develop relationships with an increased number of prospective student leads and inquiries. The staff member will be responsible for outreach to high school sophomores and juniors to establish and maintain relationships through matriculation.

Responsibilities:

Primary job duties include; making outbound calls to prospective student leads –with the goal of creating awareness about Edgewood College, supervising a team of student callers and managing the evening call center. The Enrollment Specialist will coordinate and implement personalized recruitment strategies involving telephone, email, and direct mail. Additional responsibilities include assisting high school seniors complete their application for admission, developing and implementing pre-college initiatives, planning special events, and assisting the undergraduate admissions team in developing and maintaining application generating activities.

JOB QUALIFICATIONS

Necessary Education or Work Experience:

Qualified candidates will demonstrate the knowledge, skills and experience in the following areas:

  • Experience in telecounseling and telemarketing
  • Knowledge of marketing principles and/or experience with graphic design
  • Experience working with data/database reporting and analysis
  • Experience working with diverse populations
  • Knowledge of college recruitment and admissions
  • Ability to plan and organize recruitment activities

Required Knowledge and Skills:

Ability to work independently and contribute as a member of the admissions team, and to be self-directed in developing and completing projects, recruitment plans, etc. The candidate must also possess a valid Wisconsin driver’s license and be willing to drive a College-owned vehicle. The ideal candidate will possess exceptional communication and interpersonal skills and will be comfortable speaking in public to large and small groups. Preference will be given to individuals who demonstrate the awareness, knowledge, and skills in fostering an inclusive campus climate, along with the ability to communicate within and about such an environment. Additionally, we seek a candidate who is charismatic, has a good sense of humor and is looking forward to working in a fun and friendly environment.

Other Qualifications:

Edgewood College, an Equal Opportunity Employer, is committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence — the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values — truth, compassion, justice, partnership, and community.

To apply:  Send a cover letter, resume, and references to:

Edgewood College
Human Resources   ESCC
1000 Edgewood College Drive
Madison, WI 53711
E-mail: humanresources@edgewood.edu
Equal Opportunity Employer