Wellness Center Office Coordinator

DESCRIPTION OF JOB:

The Office Coordinator provides frontline services for Edgewood College students, faculty and staff members, and parents and families who are accessing the Wellness Center.

Responsibilities:

Reception Desk

  • Open the Wellness Center at 8:00am and close the center at 4:30pm on weekdays
  • Ensure consistent coverage of the reception desk given that students frequently present with physical or mental health emergencies
  • Provide frontline services for Edgewood College community members who are accessing the Wellness Center, including administering paperwork, providing information about services, scheduling appointments, and following crisis and emergency protocols
  • Manage phone calls and other contacts from various parties (e.g., students, staff, faculty, administrators, parents or family members, attorneys, hospitals or other care facilities) while maintaining strict standards of confidentiality
  • Utilize confidential databases and uphold state and federal regulations regarding confidentiality
  • Manage Electronic Health Record (EHR) systems including communication, scheduling, billing, scanning information into student records, and running reports.
  • Coordinate reception desk coverage in times of planned absence (e.g., vacation time, departmental meetings, professional development)

Wellness Center Coordination

  • Maintain community areas and resources such as waiting rooms, the relaxation room, and the lending library
  • Order and stock office supplies
  • Coordinate projects with other departments such as Facilities, the Technology Assistance Center, or Marketing as needed
  • Assist in planning and logistics of outreach programming related to health and wellness (e.g., creating announcements or flyers for programming, reserving rooms, submitting catering requests)
  • Assist in marketing and promotion of the Wellness Center
  • Manage website content for both Health Services and Personal Counseling Services
  • Other duties as assigned

Division of Student Development (DSD) Participation

  • Attend the DSD retreat each semester and attend DSD meetings when reception desk scheduling allows
  • Collaborate with other DSD members on division priorities and projects

JOB QUALIFICATIONS

Necessary Education or Work Experience:

  • Minimum two to three years professional experience working in an administrative support role

Required Knowledge and Skills:

  • Knowledge about or experience with medical or counseling clinic practices
  • Ability to stay calm in stressful or crisis situations
  • Outstanding customer service skills and flexibility
  • Basic computer skills, including use of Word, Excel, Powerpoint, and Electronic Health Record systems
  • Ability to work independently
  • Good oral and written communication skills
  • High degree of work accuracy with attention to detail
  • Ability to handle confidential information
  • Demonstrate understanding of, and commitment to, the college mission and student population

Other Qualifications:

Edgewood College, an Equal Opportunity Employer, is committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence — the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values — truth, compassion, justice, partnership, and community.

To apply:  Send a cover letter, resume, and references to:

Edgewood College
Human Resources – WCOC
1000 Edgewood College Drive
Madison, WI 53711
E-mail: humanresources@edgewood.edu
Equal Opportunity Employer