Student Service Specialist
DESCRIPTION OF JOB:
This dynamic position directly impacts student service and is the first point of contact for Financial Aid, Registration, and Student Accounts. This position requires analyzing student accounts and providing counseling to resolve both simple and complex questions within Edgewood Central with only minimal supervisory guidance. It is also responsible for managing voicemail, email correspondence, updating forms and coordinating mass communication to students.
Responsibilities:
Customer Service
- Counsel students one-on-one in order to identify financing options and assist with questions involving financial aid, registration, and student billing via phone, email or in person. Partner with college colleagues to resolve student issues as needed.
- Monitor email accounts and voice mail boxes numerous times per day to address all inquiries in a timely manner.
- Has authority to implement and review changes and make exceptions to students’ records including adjusting late fees and resolving problems on student account billing statements and financial transactions.
- Research and analyze current processes and continuously improve services to students in all areas represented by Edgewood Central.
Data Exchange and Management
- Assist in managing all State of Wisconsin financial aid programs including requesting funds and reconciling student accounts.
- Coordinate and facilitate the reporting of non-enrolled students on a semester basis aid in providing appropriate exit materials.
- Manage outside scholarship processes including processing outside scholarship forms and reconciling outside scholarship information from the Business Office with other financial aid.
- Assist with the reconciliation and accuracy of data within the financial aid management software.
Communication Management
- Manage the distribution of financial aid awards both via paper and electronically including organizing and creating associated materials.
- Coordinate and facilitate mass communication and outreach via email, text, and automated caller to students with missing information/documents or for deadline reminders.
- Serve as the audience manager for the current students’ webpage and Edgewood Express sites.
- Uses critical information obtained from students’ comments to make necessary changes and decisions.
- Track communications and provide metrics to drive future strategic communication plans.
- Send and Maintain Electronic Funds Transfer notifications to all students with loan disbursement.
Form Management
- Process a variety of forms related to students’ registration, billing and financial aid while being cognizant of all deadlines to ensure that transactions are processed correctly.
- Update Edgewood Central forms at least annually with close attention to detail.
- Verify enrollments and degrees for outside agencies & loan deferments.
- Partner with student employees on the document imaging process for Edgewood Central which includes developing systematic review to ensure accuracy.
- Create and update summer financial aid applications. This also includes updating the website.
Other Functions
- Adhere to all FERPA (Family Education and Privacy Act) regulations in all job aspects.
- Perform independent special projects and aid with day-to-day processing in Edgewood Central when needed.
- Keep up to date with college, departmental and professional (federal and state) changes in the field.
JOB QUALIFICATIONS
Necessary Education or Work Experience:
- Associate degree required, Bachelors degree preferred.
- At least 2 years of experience in customer service with the ability to react to customers quickly, accurately, and compassionately.
- Student financial aid, registration, student accounts receivable experience preferred.
- Preference for a bilingual candidate with the ability to write and speak in Spanish proficiently.
Required Technology Skills:
- Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer concepts
- Knowledge of SharePoint is a plus
- Willingness and ability to learn new software
Required Knowledge and Skills:
- Multicultural Competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.
- Attention to detail and ability to multitask.
- Ability to adapt to and welcome interruptions in a positive and friendly manner.
- Proven ability to work effectively as a team member
- Ability to analyze and interpret data and make independent decisions
- Excellent oral and written communication skills, ability to write clear concise letters using effectual writing skills
Other Qualifications:
Edgewood University, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values – truth, compassion, justice, partnership, and community.
Must be authorized to work lawfully in the United States without Employer Sponsorship.
First consideration will be given to application materials received by November 17, 2025.
How to Apply
Send one PDF document which includes cover letter, resume, and references with a subject line that includes the position code SSES:
Edgewood University
Human Resources – SSES
1000 Edgewood College Drive
Madison, WI 53711
E-mail: humanresources@edgewood.edu
Equal Opportunity Employer